Rental Terms & Conditions
Last Updated: August 2026
By placing an order with PackLess Co., the customer (“Renter”) agrees to the following Rental Terms & Conditions.
1. Rental Period
Rental items are provided only for the dates selected during booking. The rental period begins on the scheduled delivery date and ends on the scheduled pickup date shown on the reservation.
Items must be available for pickup at the agreed location on the scheduled pickup date. Additional charges may apply if equipment is unavailable or inaccessible for pickup.
2. Delivery & Pickup
PackLess Co. provides delivery and pickup within our designated service area.
Orders with a rental subtotal of $150 or more qualify for free delivery. Orders under $150 are subject to a $25 delivery fee.
The Renter is responsible for providing a complete and accurate delivery address, including the property, hotel, resort, condominium, unit number, gate code, or other access information necessary to complete delivery.
The Renter is responsible for confirming that the property, resort, hotel, or vacation rental permits delivery and storage of rental equipment.
Delivery and pickup times may vary due to traffic, weather, previous deliveries, property access, and other circumstances.
3. Advance Reservations
Reservations should be made at least 3 days in advance. Same-day delivery is not guaranteed and may not be available.
Availability is not guaranteed until the reservation has been successfully completed and confirmed.
4. Product Availability & Substitutions
Product photos, brand names, colors, models, and descriptions shown on the PackLess Co. website are provided as a reference. Due to availability, inventory updates, maintenance, damage, or other circumstances, the exact brand, model, color, or appearance of a rental item may occasionally differ from what is shown at the time of booking.
If a substitution is necessary, PackLess Co. will provide a comparable replacement with similar functionality and intended use whenever reasonably possible. The Renter will be notified of any material substitution prior to delivery.
PackLess Co. will not substitute an item with one that is materially unsuitable for the intended rental without first contacting the Renter.
5. Equipment Condition
All rental equipment is inspected and cleaned between rentals.
The Renter agrees to inspect the equipment upon receipt and notify PackLess Co. promptly if an item appears damaged, defective, incomplete, or unsuitable for use.
Continued use of equipment after discovering a problem may make the Renter responsible for resulting damage.
6. Customer Responsibility
The Renter is responsible for the rental equipment from the time it is delivered until it is returned to PackLess Co.
Equipment must be used only for its intended purpose and according to manufacturer instructions, warnings, age recommendations, weight limits, and safety guidelines.
The Renter agrees not to misuse, abuse, modify, disassemble, permanently mark, sell, lend, or transfer possession of rental equipment to another party.
7. Baby & Child Equipment
Parents and guardians are solely responsible for determining whether rented baby or child equipment is appropriate for their child.
The Renter is responsible for following all manufacturer instructions, age restrictions, height and weight limits, warnings, installation instructions, and applicable safety recommendations.
For car seats and booster seats, PackLess Co. provides the equipment but does not assume responsibility for installation or securing a child in the seat. The Renter is responsible for verifying proper installation and use before transporting a child.
Rental equipment does not replace appropriate adult supervision.
8. Beach & Water Equipment
Paddleboards, beach equipment, and other recreational equipment are used at the Renter’s own risk.
The Renter is responsible for evaluating weather, surf, water, wind, currents, personal ability, swimming conditions, local restrictions, and other conditions before using water equipment.
Appropriate personal flotation devices and other required safety equipment should be used as applicable.
Children must be supervised by a responsible adult.
9. Damage, Loss & Theft
The Renter is responsible for loss, theft, excessive damage, misuse, or destruction of rental equipment during the rental period, excluding ordinary wear and tear.
If an item is lost, stolen, destroyed, or damaged beyond reasonable repair, PackLess Co. may charge the Renter up to the reasonable cost of repair or replacement.
Missing accessories, components, chargers, cases, straps, paddles, pumps, or other items supplied with the rental may also result in replacement charges.
10. Refundable Security Deposit
A refundable security deposit equal to 30% of the rental order subtotal is collected at checkout.
Following pickup, PackLess Co. will inspect the rental equipment. If the equipment is returned in acceptable condition and no additional charges are due, PackLess Co. will initiate the security deposit refund to the original payment method within three (3) business days after pickup and inspection.
PackLess Co. may deduct reasonable charges for damage beyond normal wear and tear, loss, theft, missing items or accessories, excessive cleaning, or other amounts permitted under these Rental Terms & Conditions.
If applicable charges exceed the security deposit, the Renter remains responsible for the remaining balance to the extent permitted by law.
11. Cleaning
Normal cleaning is included with the rental.
Additional cleaning charges may apply when equipment is returned with excessive dirt, sand, food, stains, bodily fluids, smoke odor, pet-related contamination, or other conditions requiring cleaning beyond normal rental preparation.
12. Weather
Weather conditions do not automatically qualify a reservation for a refund.
For equipment whose primary use depends on weather or water conditions, PackLess Co. may offer reasonable accommodations when severe weather makes use unsafe or impractical. Any credit, rescheduling, or refund will be determined according to the circumstances and availability.
13. Cancellations & Refunds
Cancellations made 72 hours or more before the scheduled delivery date are eligible for a full refund.
Cancellations made less than 72 hours before delivery may be non-refundable because the equipment has been reserved and removed from availability for other customers.
Once equipment has been delivered, unused rental days are generally non-refundable, including early departures or changes in vacation plans.
If PackLess Co. is unable to fulfill a confirmed reservation, the customer will receive a refund for the affected rental item or reservation.
14. Early Returns
Returning equipment before the scheduled pickup date does not automatically qualify the Renter for a refund or credit for unused rental time.
15. Prohibited Use
Rental equipment may not be used unlawfully, recklessly, commercially, or in any manner inconsistent with its intended purpose or manufacturer instructions.
The Renter may not attempt repairs or modifications without prior authorization from PackLess Co.
16. Limitation of Liability
To the extent permitted by applicable law, PackLess Co. is not responsible for injuries, accidents, property damage, losses, or other claims arising from misuse, improper installation, failure to follow manufacturer instructions, failure to supervise children, unsafe conditions, or use of equipment outside its intended purpose.
Nothing in these Terms is intended to waive or limit rights or liabilities that cannot legally be waived under applicable law.
17. Agreement to Terms
By completing checkout and placing an order, the Renter confirms that they have read, understood, and agreed to these Rental Terms & Conditions.
Questions regarding a reservation or these terms should be directed to PackLess Co. before completing the booking.
